Legal notice
Avenlo Beauty — Legal Notice & Contact Information
Last updated: August 2026
1. About Avenlo Beauty
Avenlo Beauty is an online beauty retailer offering cosmetic and beauty products to customers in selected international markets.
Our current product range includes beauty products such as skincare, creams, makeup and related cosmetic products.
The store is operated under the business name:
Avenlo Beauty Ltda
For all customer enquiries, order support, returns, exchanges, delivery issues and privacy requests, please contact:
2. Business Contact Information
Business name:
Avenlo Beauty Ltda
Customer support email:
sup@avenlobeauty.com
Business/contact address:
595 Burrard Street
Vancouver, BC
V7X 1L7
Canada
This email address is the official customer contact for Avenlo Beauty.
For security and support purposes, please use this email address when contacting us about an order or customer account.
3. Customer Support
If you have a question about an order, product, delivery, return, exchange, refund or any other matter relating to your purchase, contact:
When contacting us about an existing order, please include:
- your order number;
- the name used when placing the order;
- the email address used at checkout;
- a short description of the issue.
For damaged or incorrect products, photographs may also be requested so that we can understand what happened and provide the appropriate solution.
4. Complaints
We want customers to have a straightforward way to raise a concern.
If you are unhappy with your purchase or your experience with Avenlo Beauty, please contact us at:
Please explain what happened and, where relevant, include your order number.
We will review the matter and respond with the appropriate next steps.
Our aim is to resolve customer complaints directly and fairly wherever possible.
This complaint process does not remove or restrict any statutory rights or remedies available to you.
5. Orders and Purchases
Before completing an order, customers will be shown the relevant product information, price, available payment methods and applicable delivery information.
For UK online sales, traders are required to provide key information before the customer places an order, including business identity and contact details, product information, price, payment arrangements and delivery information.
The specific details applicable to an order will be displayed through the Avenlo Beauty website and checkout.
6. Payment
Payments are processed through the payment methods made available at checkout.
Depending on the payment method selected, your payment may be processed by Shopify or another payment provider integrated with our store.
Avenlo Beauty does not intentionally store complete payment card details such as full card numbers or security codes on its own systems.
For more information about how personal information is handled, please see our:
Privacy Policy
7. Delivery
Avenlo Beauty may fulfil orders through international fulfilment partners.
Some products may therefore be dispatched from outside the customer's country, including from China.
For UK customers, our current estimated delivery window is:
7–17 days
This is an estimated delivery time and is not a guaranteed delivery date.
For complete information about shipping, tracking, customs and delivery problems, please see our:
Shipping Policy
8. Returns, Exchanges and Refunds
If you receive a damaged, defective or incorrect product, or if you wish to exercise an applicable cancellation or return right, please contact:
Our complete procedures for replacements, returns, refunds and store credit are described in our:
Return & Refund Policy
Nothing in our policies is intended to remove consumer rights that cannot legally be excluded.
9. Cosmetic Products
Avenlo Beauty sells cosmetic products intended for their stated cosmetic purposes.
Product information, ingredients, directions and precautions should be reviewed before use.
Customers should always follow the instructions supplied with the product and check the ingredient list if they have known allergies or sensitivities.
Avenlo Beauty does not present cosmetic products as medicines or as substitutes for medical treatment.
Where applicable, products sold into Great Britain must comply with the relevant UK cosmetic requirements, including applicable safety, labelling, notification and Responsible Person requirements.
10. Website Content
The Avenlo Beauty website and its content may include:
- product photographs;
- product descriptions;
- written content;
- graphics;
- logos;
- videos;
- designs;
- page layouts;
- other materials.
Unless otherwise stated, these materials are owned by or licensed to Avenlo Beauty.
They may not be copied, reproduced, redistributed or commercially exploited without permission.
11. Third-Party Services
Avenlo Beauty uses third-party services to operate parts of its business.
These may include ecommerce, payment, fulfilment, delivery, analytics and advertising providers.
Examples may include:
- Shopify;
- payment processors;
- shipping providers;
- fulfilment partners;
- Google;
- YouTube;
- analytics providers.
Each third party may have its own terms and privacy practices.
Information about how Avenlo Beauty handles personal information is available in our:
Privacy Policy
12. Applicable Consumer Protection Laws
Avenlo Beauty sells to consumers in different countries.
Consumer protection laws may therefore vary depending on where a customer lives and where the purchase takes place.
Nothing on this website or in our policies is intended to exclude, restrict or override a consumer right that cannot legally be excluded.
For UK customers, applicable UK consumer protection legislation continues to apply where required.
For Canadian customers, applicable federal, provincial and territorial consumer protection requirements may apply depending on the customer's location.
Our contractual policies should therefore be read together with the mandatory consumer protections applicable to the relevant purchase.
13. Legal and Regulatory Information
We aim to provide accurate and transparent information about Avenlo Beauty and our products.
If a regulatory authority, payment provider, marketplace or other authorised party requires additional business information for a legitimate compliance purpose, we will provide information where legally required and appropriate.
We do not publish personal identification or sensitive information about the individuals behind the business on this page unless legally required.
14. Changes to this Notice
We may update this Legal Notice when our business structure, contact details, services or legal obligations change.
The latest version will always display the applicable update date.
Contact Avenlo Beauty
Avenlo Beauty Ltda
Customer Support & Official Contact
595 Burrard Street
Vancouver, BC
V7X 1L7
Canada
For all customer matters, please use: