Privacy policy
Avenlo Beauty — Privacy Policy
Last updated: August 2026
At Avenlo Beauty, we believe your personal information should be handled with the same care we expect when buying something online ourselves.
When you place an order with us, we need certain information to process that order, get it delivered to you and provide support if something goes wrong.
We also use some information to understand how people use our website, improve the shopping experience and, where permitted, show or send relevant information about products you may be interested in.
This Privacy Policy explains what information we collect, why we use it, when we share it and the choices available to you.
1. Who we are
The website and services covered by this Privacy Policy are operated by:
Avenlo Beauty Ltda
Contact email:
Business/contact address:
595 Burrard Street, Vancouver, BC, V7X 1L7, Canada
For all privacy questions, requests concerning your personal information, or questions about how your information is used, please contact:
This is the official customer support and privacy contact for Avenlo Beauty.
2. Information we collect
We only ask for information that is reasonably necessary to operate our store, process your order, provide customer support, improve our services and, where permitted, communicate with you about products and offers.
Depending on how you interact with Avenlo Beauty, this may include:
Information you provide when placing an order
- Full name
- Email address
- Delivery address
- Telephone number, where provided
- Products purchased
- Order number
- Order value
- Delivery information
- Information you provide when contacting customer support
Payment information
Payments are processed through our payment provider and Shopify's payment infrastructure.
Avenlo Beauty does not intentionally store your full credit card number, security code or similar complete payment credentials on our own systems.
Payment providers may collect and process payment information directly in order to authorise and complete your transaction.
3. Information collected automatically
When you visit our website, certain technical information may be collected automatically.
This may include information such as:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location derived from technical information
- Pages viewed
- Products viewed
- Actions taken on the website
- Referring website or advertising source
- Date and time of visits
- Information relating to how you interact with our website
This information helps us understand how visitors use Avenlo Beauty and allows us to measure the effectiveness of our advertising.
4. Cookies and similar technologies
Avenlo Beauty uses cookies and similar technologies to operate the website, remember certain preferences, understand how visitors use our store and, where permitted, measure advertising performance.
Some cookies are necessary for the website to function properly. For example, certain technologies may be required to maintain your shopping basket, process checkout or protect the website.
Other technologies may be used for analytics, advertising or measurement.
Where consent is required, we will ask for your permission before using non-essential cookies or similar technologies.
You can change or withdraw your cookie preferences where the available controls allow you to do so.
We do not consider accepting non-essential cookies to be a condition of purchasing from Avenlo Beauty.
5. Why we use your information
We use personal information for specific reasons rather than collecting it simply because it may be useful later.
To process and fulfil your order
We use your name, delivery details, contact information and order information to:
- process your purchase;
- confirm your order;
- arrange delivery;
- provide tracking information;
- handle returns and exchanges;
- investigate delivery problems;
- provide customer support.
To communicate with you about your order
We may contact you by email regarding:
- order confirmation;
- payment or order issues;
- shipping updates;
- delivery information;
- customer service requests;
- returns, replacements or refunds.
These communications are necessary for managing your relationship with us and your purchase.
To provide customer support
When you contact us, we use the information you provide to identify your order and resolve your request.
To improve Avenlo Beauty
We may analyse information about how visitors interact with our website to understand what works, identify problems and improve our products, website and customer experience.
To measure and improve advertising
Where permitted and subject to applicable consent requirements, we may use advertising and analytics technologies provided by services such as Google and YouTube to understand whether advertising campaigns are effective and how visitors interact with our website after seeing an advertisement.
6. Marketing emails
We may send promotional emails about Avenlo Beauty products, new products, offers or products that may be relevant to your previous purchase or interest.
We will only use your information for promotional marketing where we have a lawful basis or other permission required by the applicable law.
If you no longer want to receive promotional emails, you can unsubscribe at any time using the unsubscribe option included in our marketing emails or by contacting:
Unsubscribing from promotional emails will not stop important service communications relating to an existing order, such as shipping updates, order information or customer support.
For customers in Canada, we will apply the consent and unsubscribe requirements applicable to commercial electronic messages. Canadian guidance requires businesses to obtain consent before sending commercial electronic messages, subject to applicable exceptions.
7. Who we share your information with
We do not sell your personal information as a product.
However, operating an online store requires us to work with certain service providers.
Depending on your order and how you interact with our website, information may be shared with categories of providers including:
Shopify
We use Shopify to operate our online store, manage orders and provide checkout and related ecommerce infrastructure.
Payment providers
Payment information is processed through the payment services used by our Shopify store.
Delivery and fulfilment providers
Because some Avenlo Beauty products are shipped from China to customers in the UK and other destinations, we may provide the information necessary to fulfil and deliver your order to our fulfilment or supplier partners.
This may include:
- name;
- delivery address;
- telephone number where necessary;
- order information;
- product information.
We provide only information reasonably necessary to fulfil the order.
Advertising and analytics providers
Where applicable, we may share or allow access to certain information through advertising and analytics technologies such as Google and YouTube for purposes including advertising measurement, attribution, analytics and campaign optimisation.
Professional or legal service providers
We may disclose information where reasonably necessary to accountants, legal advisers, fraud prevention providers, insurers, regulators, government authorities or other professional advisers.
We may also disclose information where required by law or where necessary to protect our legal rights, customers or business.
8. International transfers
Avenlo Beauty is based in Brazil and sells to customers in markets including the United Kingdom and Canada.
Some of the companies and service providers we use may process personal information in countries different from the country where you live.
For example, order information may need to be made available to fulfilment partners located in China so that your purchase can be delivered to you.
Information may also be processed by technology, payment, analytics or advertising providers operating in other countries.
Where data protection law requires specific safeguards for an international transfer, we will take the measures required by the applicable law.
For UK customers, international transfers of personal information can be subject to specific UK GDPR transfer requirements, including the use of adequacy regulations, appropriate safeguards or applicable exceptions.
9. How long we keep your information
We do not keep personal information indefinitely simply because we have collected it.
We retain information for as long as reasonably necessary for the purpose for which it was collected, including:
- processing and documenting purchases;
- providing customer support;
- handling returns, replacements and refunds;
- meeting accounting, tax and legal obligations;
- resolving disputes;
- protecting against fraud or misuse;
- maintaining necessary business records.
Information used for promotional marketing will generally be retained while you remain subscribed or otherwise eligible to receive marketing communications.
If you unsubscribe, we may retain limited information necessary to record your request and prevent future unwanted marketing.
Where a specific legal or accounting retention period applies, we may keep the relevant information for that period.
UK privacy guidance requires organisations to explain how long personal data is retained, or the criteria used to determine the retention period.
10. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Payment card information is handled through the payment infrastructure used by our ecommerce and payment providers rather than being stored as complete card details in Avenlo Beauty's own systems.
However, no online service or method of transmission can be guaranteed to be completely secure.
11. Your privacy rights
Depending on where you live and which privacy laws apply to your information, you may have rights relating to your personal information.
These may include the right to:
- ask what personal information we hold about you;
- request access to your information;
- ask us to correct inaccurate information;
- request deletion of information in circumstances where the law permits it;
- request restriction of certain processing;
- object to certain uses of your information;
- withdraw consent where processing is based on consent;
- request information about how your data is processed;
- exercise applicable data portability rights.
Some rights are subject to legal exceptions or conditions.
For UK customers, the UK GDPR provides a range of individual rights including access, rectification, erasure, restriction, objection and data portability, depending on the circumstances and lawful basis involved.
Canadian customers may also have rights relating to access, correction and withdrawal of consent under applicable Canadian privacy legislation. Meaningful consent is a core principle under PIPEDA.
12. How to make a privacy request
If you want to:
- access your information;
- correct your information;
- ask us to delete information where legally possible;
- withdraw consent;
- stop receiving marketing communications;
- ask a question about how your information is being used;
contact us at:
Please include enough information for us to identify your account or order.
We may need to verify your identity before completing certain requests. This is to prevent someone else from gaining access to your personal information.
13. Children's privacy
Avenlo Beauty is intended for adults and is not directed toward children.
We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.
If you believe a child has provided us with personal information, please contact us at:
14. Third-party websites
Our website, advertisements or communications may contain links to websites or services operated by third parties.
If you follow one of these links, the third party's own privacy practices and policies will apply.
We are not responsible for the privacy practices of websites that we do not operate.
15. Changes to this Privacy Policy
We may update this Privacy Policy when our services, technology, legal requirements or business practices change.
When we make changes, we will update the Last updated date at the top of this page.
We encourage you to review this page from time to time so you understand how Avenlo Beauty handles personal information.
16. Contact Avenlo Beauty
For any privacy question, personal information request or concern regarding the way we handle your information:
Avenlo Beauty Ltda
Email: sup@avenlobeauty.com
Address:
595 Burrard Street
Vancouver, BC
V7X 1L7
Canada
Official privacy and customer support email:
sup@avenlobeauty.com