Shipping policy
Avenlo Beauty — Shipping Policy
Last updated: August 2026
At Avenlo Beauty, we work with international fulfilment partners so that we can offer our beauty collection to customers across the UK, Canada and other selected destinations.
Because your order may travel internationally before reaching your door, delivery is not always as simple as a parcel moving between two nearby warehouses.
We want you to know what to expect before you order.
1. Where we ship from
Avenlo Beauty products may be fulfilled and shipped from international fulfilment partners, including partners located in China.
The shipping origin may therefore differ from the destination country shown on your order.
This allows us to offer a wider selection of beauty products without maintaining a traditional retail warehouse in every country we serve.
2. Estimated delivery time
For orders delivered to the United Kingdom, our current estimated delivery window is:
7–17 days
This is an estimated delivery window, not a guaranteed delivery date.
The majority of the delivery journey is handled by third-party carriers and international logistics providers, meaning that occasional delays can occur after an order leaves our fulfilment partner.
Delivery times may vary depending on:
- your location;
- the shipping method available for your order;
- customs processing;
- carrier capacity;
- weekends and public holidays;
- weather conditions;
- transportation disruptions;
- incorrect or incomplete delivery information;
- circumstances outside our reasonable control.
We do not intentionally advertise an artificially short delivery time simply to make an order appear faster.
Our goal is to provide a realistic estimate that reflects the international shipping process.
3. When your order is dispatched
Orders are normally prepared for shipment after your payment has been successfully processed.
Once your order has been handed to the relevant shipping provider, you will receive shipping or tracking information where tracking is available.
Tracking information may take some time to become active after the parcel has entered the carrier's system.
This does not necessarily mean that your parcel has stopped moving.
4. Tracking your order
Where tracking is available, we will provide the tracking information associated with your order.
You may see periods during international transportation where the tracking information does not change for several days.
This can happen while a parcel is:
- travelling between logistics facilities;
- waiting for a carrier scan;
- undergoing customs processing;
- being transferred between international and local delivery networks.
If your tracking information appears unusual or has not changed for an extended period, contact us at:
We will investigate the shipment with the relevant fulfilment or delivery provider.
5. Delivery delays
We understand that waiting longer than expected for an order is frustrating.
If your order has not arrived within the estimated delivery window, please contact us at:
Please provide your order number so that we can locate the shipment and check its current status.
Depending on the circumstances, we may offer a goodwill gesture such as a discount, store voucher or other compensation where appropriate.
Any goodwill offer is separate from, and does not replace, any refund, cancellation or other legal remedy that may apply to your purchase.
6. What happens when a parcel takes significantly longer than expected?
International delivery occasionally takes longer than the estimated window.
If this happens, we will not simply ask you to keep waiting without checking what happened.
Our support team will review the tracking information and, where necessary, contact the relevant fulfilment or shipping provider.
If the parcel is confirmed as lost or the circumstances otherwise require a replacement or refund, we will work with you to provide the appropriate resolution.
Your statutory consumer rights remain unaffected.
7. Customs and international processing
Because some Avenlo Beauty orders are shipped internationally, parcels may pass through customs or other border-processing procedures before reaching their destination.
Customs processing times are outside Avenlo Beauty's direct control.
Depending on the destination and applicable rules, duties, taxes, brokerage charges or other import-related fees may apply.
Where such charges are legally payable by the customer and are not already included in the price or shipping charges presented at checkout, the customer may be responsible for them.
Customers purchasing internationally should review the applicable import rules for their destination.
For Canadian consumers in particular, government guidance notes that international purchases can involve customs duties, taxes and private carrier or brokerage fees.
8. Incorrect delivery information
Please carefully check your delivery information before completing your order.
If an order is returned or delayed because an incorrect or incomplete address was provided, please contact us at:
We will do our best to help resolve the situation.
Additional shipping costs may apply where a new shipment is required because incorrect delivery information was supplied by the customer, subject to applicable law.
9. Delivered but not received
If tracking shows that your order has been delivered but you cannot locate it, please first check:
- around your property;
- with household members;
- with neighbours;
- any safe place indicated by the carrier;
- your local delivery facility where applicable.
If you still cannot locate the parcel, contact us at:
We will review the available tracking information and determine the appropriate next step.
10. Damaged parcels
If your parcel arrives visibly damaged, please take photographs of the packaging and product where possible.
Then contact:
as soon as reasonably possible.
If the product has been damaged during transportation and is no longer suitable for use, our Return & Refund Policy explains how we handle replacements.
Where a replacement is approved because the product arrived damaged, Avenlo Beauty will cover the applicable replacement shipping cost.
11. Missing or incorrect items
If your package arrives and an item is missing, or you receive an item different from the one ordered, please contact us.
Include:
- your order number;
- the name of the missing or incorrect product;
- photographs of the parcel and its contents where possible.
We will investigate the order and arrange the appropriate resolution.
12. Shipping charges
Any applicable shipping charges will be shown during checkout before you complete your purchase.
We do not intentionally add undisclosed shipping charges after checkout.
Where optional shipping services are offered, such as an alternative delivery speed, the applicable cost will be presented before you choose and pay for that option.
For online sales in the UK, optional additional charges should not be added without the customer's express consent.
13. Delivery to the United Kingdom
For UK orders, our standard estimated delivery window is:
7–17 days
The actual delivery time can vary depending on the destination and international logistics process.
We will provide available tracking information once the order has been dispatched.
Nothing in this policy limits the consumer protections applicable to UK customers.
Where UK law provides a specific delivery right or remedy, those rights continue to apply.
14. Delivery to Canada
We also ship selected products to customers in Canada.
Estimated delivery times may vary by destination and shipping method and will be communicated during checkout where available.
Because international orders may cross borders, Canadian customers should be aware that customs duties, taxes or carrier/brokerage charges may potentially apply depending on the shipment and applicable rules.
15. Delivery outside the UK and Canada
Where Avenlo Beauty offers delivery to another destination, the applicable shipping options and estimated delivery information will be displayed at checkout where available.
International delivery times can vary considerably between destinations.
If you have a question about delivery to a particular country before ordering, contact:
16. Events outside our reasonable control
There may be circumstances where delivery is affected by events outside our reasonable control.
These may include:
- severe weather;
- natural disasters;
- strikes;
- customs disruption;
- major transportation interruptions;
- government restrictions;
- international logistics disruptions;
- war or civil unrest;
- significant carrier outages;
- other events affecting international transportation.
Where such circumstances occur, we will make reasonable efforts to keep you informed and help resolve any resulting delivery issue.
17. Your delivery rights
Nothing in this Shipping Policy is intended to remove or restrict any consumer rights that cannot legally be excluded.
For UK customers, unless another delivery arrangement has been agreed, goods generally must be delivered without undue delay and, under the applicable rules, within 30 days. Where a specific delivery period has been agreed and the trader fails to meet it, additional consumer remedies may apply depending on the circumstances.
For Canadian customers, consumer protections may vary depending on the province or territory in which you live.
This policy should therefore be read together with our Return & Refund Policy and Terms of Service.
18. Contact us about your delivery
If you need help with an order, please contact:
Please include your:
- order number;
- full name;
- email used at checkout;
- description of the delivery issue.
Using this email helps us keep your order information and support history together so that we can resolve the issue as quickly as possible.
Avenlo Beauty
Customer Support: sup@avenlobeauty.com